Showing 11–20 of 139 reviews (5 star)
I had a good time with the course, meeting the learners and the tutor and learning new things about the fundamentals of customer service.
This exceptional four-week training program perfectly combined advanced communication frameworks, structured de-escalation models, and operational problem-solving, significantly elevating my professional customer service performance in real life.
I enjoyed the opportunity to study here. Looking farward to have an interview and earn more experience along the way in life. I am also thinking of doing an apprentenship but I am still deciding.
Very happy to have been a part of this course. I feel well prepared for placement/ further customer service roles. Alan was a great tutor thank you!
Alan was a great teacher explained every part of the workbook in detail
Alan has been an absolutely wonderful course leader and teacher, I have nothing but positive things to say about him. The way he teaches and explains things is effective and informative and shows his knowledge of the given material. Although I am saddened this study period is coming to a close, I am looking forward to what opportunities are ahead.
I enjoyed this course and learned alot, and refreshed alot of my skills.
A useful, well run course, giving insight into the overall place of customer service within an organisation and specific aspects of the role.
It was an effective and engaging course that expanded my understanding on the importance and qualities of good customer service.