Showing 61–70 of 293 reviews (5 star)
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Really good course. Really puts into perspective how little something have escalate or de-escalate a situation
Overall it was a very enjoyable and interactive course. I would recommend it to anyone in a job that could face conflict.
Very useful practical course, print out notes would be good
Lots of interesting and relevant theory on how to manage conflict
Thom is a great instructor. I felt at ease and able to speak out to the group. The breaks during the day helped me concentrate