Conflict Management and De-Escalation Skills Reviews

From a customs officer perspective I believe this is essential training. This was time well spent with a trainer of the highest calibre.

Thank you again for ensuring my continued attention for the duration of the day. I did not expect to be able to stay engaged all day! Learned lots and will be able to apply professionally and personally.

When these skills are practiced they would relate to many day to day events and life situations

Really good day. Very educational

Great to learn these things I didn't know

Thanks for a very informative and educational course

Very good experience , trainer was very good

Clear and concise. Very practical information given. Eye opener and good reminder of some things to think about

Excellent programme

Very beneficial course with lots of practical advice.