Conflict Management and De-Escalation Skills reviews

4.8 (341 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

Generated from recent reviews; may not reflect every review

Showing 51–60 of 293 reviews (5 star)

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Very informative, great practical examples

Brendan K · 25 Mar 2026
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“

the content was more than expected, it was so current and relevent to our changing work today. it was very youth friednly and supportve of the relationship value for youth workers & young people in our projects.

Tina O · 23 Mar 2026
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“

Amazing training, covered the material very in depth and relatable.

Sarah O · 20 Mar 2026
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Excellent content

Tina O · 20 Mar 2026
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The course was excellent, the content was above expectation and Tom was a brilliant facilitator.

Olivia F · 20 Mar 2026
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Would like to have this kind of training mandatory for social and youth workers

Rene M · 20 Mar 2026
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Brilliant course thank you so much

Melissa S · 19 Mar 2026
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Brilliant overall experience

Darragh B · 18 Mar 2026
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“

John is an excellent trainer. Keeps the information relevant and very clear. Excellent course

Aisling C · 26 Feb 2026
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N/A

Sarah H · 25 Feb 2026
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