Conflict Management and De-Escalation Skills Reviews

Very user friendly , covered a lot but at the right speed . Great to know the trainer has real experience

Very enjoyable, Jon is a very good communicator with a wide breadth of knowledge on his subject.

Fun and informative course, enjoyed role play.

Very worthwhile and informative.

Thoroughly enjoyed it. Many thanks.

great course, the course material was easily understood

excellent course, excellently presented

Hang onto Thom, he's brilliant!

Scenario training is very good.

Very good course which will be extremely useful in my role. Learned many new skills and approaches