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Very interesting and thoughtful course. The course was brilliant at reinforcing and adding to my tool box of dealing with difficulty clients.
I feel it's for a younger audience. I'm in my fifties and although I learned a few tips most of it is common sense
Tom was an excellent instructor. Would highly recommend
Excellent course with informative content that really applies to the work that we do.
Presentation and delivery of training was excellent. Very informative
Excellent engaging session. The course is interactive and provides transferable skills.