Conflict Management and De-Escalation Skills reviews

4.8 (341 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

Generated from recent reviews; may not reflect every review

Showing 101–110 of 293 reviews (5 star)

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Very informative, a good mix of content and participation to keep everyone involved!

Jasmin C · 28 Apr 2025
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Really good course with super delivery

Barry G · 28 Apr 2025
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Very engaging and interactive training, useful not just in the working environment but also outside work

Santa K · 28 Apr 2025
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Overall very happy with the course.

Jim B · 28 Apr 2025
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Very interesting programme gained great knowledge.

Sarah K · 28 Apr 2025
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Great interactive training session. Excellent short videos and real-life examples from the trainer.

Jillian B · 28 Apr 2025
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Was not expecting to have enjoyed the course as much.

Ger w · 24 Apr 2025
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The training was exactly as I expected that it should be, interactive, relative and informative to the service that we offer. Overall presentation was excellent!

Barbara T · 24 Apr 2025
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Covered a vast area of information, very well presented and communicated

Shane W · 23 Apr 2025
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The course was very good. II didn't expect to be given as many tools to de-escalate a situation and am very happy that depending on the situation, I can chose a model to follow.

Michelle K · 23 Apr 2025
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