Conflict Management and De-Escalation Skills Reviews

Course content was very good and will be useful to take into the investigation aspect of the job

Good to have a course presented who has had real life experience and a good overall understanding.

Very informative

Excellent course.

Very useful

Good, knowledgable course

John was very professional and experienced, I enjoyed the course.

Great course. For me though at first it seemed quite long but in fairness there was a great deal of information projected which was all very relevant and could probably not have been summarised into a shorter time span. overall I really enjoyed the course and did not loose concentration due to the trainers energy and interesting topics covered.

Thank you Tom for a very informative and enjoyable day

Really enjoyed the day- great overview of communication and application of skills to management conflict