Conflict Management and De-Escalation Skills reviews

4.8 (341 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

Generated from recent reviews; may not reflect every review

Showing 91–100 of 293 reviews (5 star)

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“

Course was brilliant so informative got lots of ideas and information if I was to ever come into place in a difficult situation

Shannon R · 06 Oct 2025
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“

Excellent

Liam B · 17 Sep 2025
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“

This is a really useful course and the skills learned will be very useful in work life but also in private lofe

Katie G · 16 Sep 2025
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“

Some excellent systems that will be used in my work.

Killian B · 16 Sep 2025
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“

Really good course that I will be able to use all the new information and skills in my day to day job working with the public

Sarah K · 18 Jun 2025
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“

Overall I really enjoyed this course and would defiantly recommend it to all coworkers.

Alannah M · 18 Jun 2025
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“

Genuinely very interesting and informative session, would recommend!

Damon B · 17 Jun 2025
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“

Very informative training course and very applicable to my current job as a planning enforcement officer. The other participants added greatly to the quality of course (no conflict or violence). All previous responses cover my very positive experience of this on-line course.

Timothy W · 29 May 2025
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“

Good course, alot of information but very informative

Dean D · 21 May 2025
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“

Thank you for the knowledge gained.

Witness M · 29 Apr 2025
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