An great course, across two weeks, with impressive resources and a coaching focus. Small numbers in each course, which impacted sharing of ideas and discussions. Outstanding venue - impressive surrounds and good amenities. Coffee and snacks were great - good variety of healthy and less healthy snack options. However the lunches were a bit of a disappointment.
Overall the course is well designed and delivered in an orderly and structured manner. The slides are clear and there is room for discussions and questions. The trainer is extremely professional and demonstrates an excellent one to one 'coaching style' approach.
The course was extremely detailed and for only 3 days of training, I feel like i've come away from it with a much better understanding of certain areas as I have never had any 'official' training in Operations. The venue was also fantastic and they couldn't do enough for us.
The location is very good as well as the course content along with LBTC hospitality in general deserves 5 stars. However, if there was one comment I would like to highlight here it would be the attitude and childish behaviors of Michael the guy at the coffee shop would for sure negatively impact this evaluation.