Showing 1–10 of 2,947 reviews
Fantastic. A good mix of theory and role play/scenarios. Such a brilliant 1:1 session with Sean to play out real life scenarios and hear feedback in real time. I have learnt huge amounts.
The course is a real confidence builder - focusing on stories and preparation.
Really enjoyed this session, found the trainers engaging and explained each topic clearly. But beware, there is a role playing session... My only real criticism of the session was role play! In the nearly 25 years of working in customer service, I have never found role play to accomplish anything but induce unnecessary stress and anxiety. One can't act how they would in a real situation, it's just embarrassing or uncomfortable. I couldn't concentrate on anything at the start of this session, it was only after role play that I could relax, enjoy the rest of the training and appreciate all that came before in the training.
Professional Personalised with Practice leading towards developing perfection.
A one day training that has really made an impact. Learned a lot.
With this course you can really improve your Communication skills
Uncomfortable in a good way. The training pushed me well outside my comfort zone, but did it in a safe environment where I could practise, get very direct feedback, adjust and try again. It was fast-paced, practical and genuinely impactful, with tangible tools and techniques rather than lots of theory. I could feel myself making progress very quickly during the session and came away much clearer on what works, what doesn’t and what I personally need to do differently. Challenging, enjoyable and genuinely useful. Took me 25 years to develop the bad habit but Elisa managed to start unpicking them in 2 hours. Really enjoyed it.
It was really useful. Victoria is super knowledgeable, super patient, and providing lots of practical advice and guidance.
Great day. Sophie was excellent and the pace was just right.
Excellent practical training with a very experienced trainer. Good fun and learnt a lot