Showing 2,051–2,060 of 11,564 reviews (5 star)
I feel like I am now more informed and more confident in the complexity of complaints
Great training session. Lots to think about for future practice.
Brilliant training, Sue is clearly knowledgeable and passionate about MCA and BI - massive thank you.
good to review previous trust responses as part of the training
An enjoyable course that was informative without getting too complex with the legal information. The trainer was knowledgeable, friendly and engaging as well as being professional. He was very clear with boundaries of what he was able to help with. The breakout rooms were helpful to have discussions with colleagues. The coroner's court role-play was helpful with the provided feedback. It may be helpful for the trainer to have more knowledge on the policies and systems within the NHS to help with relating it to our roles more, but I understand that this is difficult to do when not working in this field.
Course material would have been better received prior to the course so reading could have been carried out.
The trainer was amazing - very interactive and engaging
Cross examination exercises started with an introduction of the case by the 'witness', to set the stage for the other participants and the trainer as well I guess. This is good, but the actual start of the cross examining exercise was not always clearly distinguished from the introduction. In most exercises, including my own, I found this a bit confusing and, for my own exercise, made it difficult to get myself in the correct position (attitude) timely. I think it would be better to indicate "now the introduction ends and the exercise starts".
Very happy with Nick and how he delivered the training, he clearly has a lot of experience which helps a lot. I was genuinely interested in what he was saying because he made it interesting and clear, also enjoyable. I feel much more confident IF I ever got called to court, albeit still nervous, but Nick reassured us this is normal and not a problem.