Bond Solon Reviews

It was a well run and well delivered training course on Teams. John had a wealth of experience and was very enthusiastic about the subject. I enjoyed the course and he has provided plenty of resources for further consideration after the event. An excellent course that I will recommend to others. Thank you

excellent course with a very knowledgeable trainer

Really useful and interactive session which made me think about how I work as a complaint officer. I really liked the style and presentation thank you

Overall I thought the course was beneficial to me in my role. I did not realise I needed it until I did it and it has given me a lot to think about in how I approach operators in my role particularly because we meet them at times when they may feel nervous or worried about the outcome of their PI. I realise now there are things I can do to mitigate the risks of an operator acting poorly or recognising when they may turn to aggression.

The knowledge of the trainer was vast and very interesting.

Really interesting training course and has me re-evaluate when dealing with complaints. Enjoyed listening to the stories/examples from the trainer and made the session interesting

Great course, great trainer, really enjoyable

Informative and interesting- great to share the views and experience of others as well as expertise.

Karen is excellent, very knowledgeable, engaging and able to create a good understanding of a difficult subject

Excellent tailored course, well delivered.