Realise Reviews

There could have been some minor improvements in how the coursebook was laid out and the types of question it asks. But overall, the content of the course made me fee much more prepared than ever to finally take on a customer service role.

ive learned different ways of dealing with customers and colleagues within an organisation

a good course that's open and accessible to everyone, it can be a bit overly basic at times, possibly offering optional extra study topics for those ahead in work may help enrich the experience. the tutors where warm and welcoming and i always felt that if i had any issues i could bring them forward and trusted that they would be dealt with appropriately.

I thought the structure of the course worked very well and was taught to the right level of detail. The sessions were very interactive and there were opportunities for group work. We were also taught how to deal with customer calls or complaints professionally and what skills were needed for this.

Overall, I enjoyed the course. it was very informative. I have gain a lot of knowledge and build on my skills. I feel prepared to take on any challenges with what I have learnt.

The content that covered was really authentic and add the experience of being a customer service. The lectures were clear with usefull methods and overall everything went well. Thank you for the effort.

Excellent thank you

Very chatty, and well presented. very informational and love that the delivery was positive and proactive. was nice to have a cheery voice to make the evening session.

Thanks to everyone there for your time and support and everything Thanks

Overall the material to be cover, does not have enough work to do, which end in lessions being extended as much as possible dulling them and also letting student to start a class conversation even tho it had nothing to do with what we learning