Lucy M, 27 Nov 2025
Ben was absolutely fantastic, excellent trainer and very relatable with real life experiences for us to relate to. Now have a much better understanding of PBS theory and understanding people’s behaviour and why people may act in a certain way and how I can deescalate this, for me to take into practice and to take to my level 2 and level 3 day,
Rachel J, 27 Nov 2025
Great trainer, really engaging. I learnt so much about how to learn people's cues, the timings for de-escalation and about how I do judge people which has shocked me. Ill take this into home and work life. This was really personal to me as I want to apply this to help my brother, going through an incredibly difficult time with his mental health, and hopefully share some of this with my family so they can also help him.Response : Hi Rachel. Thank you for sharing such thoughtful feedback. It’s great to hear that the training supported your understanding of cues, timing and reflection on how we interpret others. It’s clear the session had a meaningful personal impact, and it’s positive to know you feel able to bring these insights into both your work and home life. Thanks again.
Lisa R, 27 Nov 2025
Really engaging trainer. Really enjoyed this 1st part of the course hope the next one is as good. Will be using these new skills within my role.
Jeev M, 27 Nov 2025
This was a super course that helped me learn lot of things. The trainer was superb and done a good job. I think we need to extent this course to every one on patient care.
Sylvester N, 27 Nov 2025
Ben did a good job with the course, I am going to start implementing the course content without delay. It was really very educative and will help me work better.
Kenneth O, 27 Nov 2025
An excellent training, delivered excellently by the trainerResponse : Hi Kenneth. Thank you for your feedback. It’s great to hear you found the training excellent and that you enjoyed the way the course was delivered. We appreciate you taking the time to share your comment.
Shaneze S, 26 Nov 2025
Very informative. Lovely and nice trainer.