Chloe H, 10 Mar 2026
I enjoyed the day. I was actually nervous coming into this session due to the physical restraints however I now feel confident and Ben made you feel comfortable and showed you multiple times how to practice each skill, if you struggled he would helped you practice again. It found it also useful to go over what was taught on level 1. Thank you!Response : Thank you, Chloe. We appreciate your feedback and are pleased to hear the session helped build your confidence and provided a supportive environment to practice the skills. It’s also great to know revisiting the Level 1 content was helpful.
Michelle B, 10 Mar 2026
Lots of really good evidence based techniques and information learnt and practiced. Makes you think about your own practice at work and at home. Thought Ben was engaging and passionate and a great trainer.
David W, 10 Mar 2026
Great delivery of information. Attention from everyone clearly present. Demonstration of breakaway techniques completed in a safe manner, ensuring everyone understood, taking time out to reassure people.
Niamh B, 10 Mar 2026
Part 2 was much better than part 1 as it was split up into morning of theory and afternoon of practical so went really quick! Only thing I would say to improve is to offer examples of our real life patient scenarios such as NG placement for feeding de-escalation. For example, asking “what’s wrong” wouldn’t help with this as we would know what has escalated them. I would appreciate some further guidance on verbal deescalation
Lisa Z, 09 Mar 2026
Very engaging course. Kirsti explained things in an interesting way which made the day enjoyable.
Emma B, 09 Mar 2026
Informative, passionate trainer that can link in real experiences to be able to link to our practice more.
Hazel L, 09 Mar 2026
The course was enjoyable. Kirstie made it relevant. It gave a me a good understanding of others and my behaviour
Rebecca G, 09 Mar 2026
Fantastic course. I now not only know the best way to care and communicate for my women but how to provide more understanding to my teenagers also using the arousal model.Response : Thank you, Rebecca. We appreciate your feedback and are pleased to hear the course supported your understanding of communication and care, including the use of the arousal model in different settings.
Grace D, 09 Mar 2026
Excellent content Excellent delivery of content Interesting Especially liked the anecdotes
Aimee S, 09 Mar 2026
Really interactive course. Excellent trainer. Opportunity to share experiences and knowledge. Will take PBS away in my own practice. I will adapt my care for my patient to help achieve positive outcomes. Thank you for today, really enjoyed the training.