Level 1 Award in Customer Service reviews

4.9 (261 reviews)
AI summary of reviews

Supportive, knowledgeable trainers are the course’s clearest strength: they explain customer service clearly, adapt to individual learning needs and welcome questions. Sessions are interactive and enjoyable, using discussions, group activities and varied teaching methods to make the content easy to understand. Reviewers value the well-paced structure, useful materials and practical examples, reporting stronger confidence, refreshed skills and knowledge they can apply at work and in future job searches.

Supportive trainersInteractive sessionsPractical learning

Generated from recent reviews; may not reflect every review

Showing 91–100 of 228 reviews (5 star)

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Course was fantastic, learnt a lot, Stuart was very accommodating when it came to my dyslexia and ADHD, offered me all the correct support

North West
Imogen C · 23 Nov 2023
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Stuart (tutor) is a well educated man with lots of subject knowledge and experience. His teaching styles all include kinaesthetic, auditory and visual which suits every individuals learning needs and supports them in their development. We’re very thankful to have been in his presence and confident that I have gained knowledge from this course and can implement it in the workplace effectively. Thank you Stuart ! and he brings in biscuits :)

North West
Quyen S · 23 Nov 2023
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The course was really enjoyable with this being my third training course since age 23. Quite impressed with the tutor who had a wealth of work experience and was humorous enough. The venue was nice and adequate enough, despite it being small or make-shift.

North West
Thomas R · 23 Nov 2023
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i enjoyed the course Stuart is a good tutor he helped me understand all aspects of the course, Stuart helped me with my spellings.

North West
Rachel J · 23 Nov 2023
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N/A

North West
lukas w · 23 Nov 2023
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I really enjoyed the course which is not like me, I did engauge in conversation quite a bit which also surprised me, but when it came to writing I did struggled. I could have done with abit more support due to being dyslexic.

West Yorkshire
Kelly B · 18 Oct 2023
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A well presented course, I throughly enjoyed every aspect and feel like I have learnt a lot of information on customer service

Huddersfield
Ruth M · 14 Oct 2023
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Toni bartle was a fantastic kind helpful tutor who really made me feel welcome and anything I needed Toni was there n hand to help us.

Huddersfield
Sarah R · 13 Oct 2023
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Great overall

Huddersfield
Derek L · 13 Oct 2023
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I loved my tutor she was kind and lovely and taught us very well

Huddersfield
Zoha H · 13 Oct 2023
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