Paul B, 30 Jul 2025
Excellent, straight to the point , engaging. I don’t know how Mark Winter managed to keep a subject like this interesting but he did all day .
Tom G, 30 Jul 2025
Great course, very informative and engaging. Taken lots of elements away to incorporate in to my work and home life. Thank you
Charlie C, 23 Jul 2025
Enjoyable course with a good instructor.
Andrew C, 23 Jul 2025
I found this course to be both interesting and informative. Leading to thinking about how I have dealt with things in the past.
Daniel F, 21 Jul 2025
Learned about the useful tips and wording to handle disgruntled customers or members of the public.
Adam G, 18 Jul 2025
Great instructor, learnt a lot from today