Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
Generated from recent reviews; may not reflect every review
Showing 351–360 of 589 reviews (5 star)
Great trainer, made the course fun and enjoyable, thanks
Overall had a great day and learnt a lot of new skills
Dickie bird was a great instructor and very informative.
Very helpful and in depth course, great instructor and very knowledgeable
Excellent course. Very interesting and useful information to keep myself safe.