Practical, interactive learning is the course’s clearest strength. Attendees value the balance of PBS theory, de-escalation and RPI skills with demonstrations, discussion and ample hands-on practice. Trainers are consistently described as knowledgeable, approachable, patient and clear, using humour and real-life workplace examples while adapting the pace to individual needs. The refresher helps attendees correct techniques, understand behaviour and feel more confident applying safer, person-centred approaches at work.
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Showing 3,221–3,230 of 4,635 reviews
Great guys and always willing to answer questions we have and kept the course at a pace everyone was happy with.
Informative on all refresher information new trainer approachable and knowledgeable
Will probably need playing of video lessons next time.
The course was very impactful and the Trainer was so detailed
Joe is very confident and has made this course interesting