Practical, interactive learning is the course’s clearest strength. Attendees value the balance of PBS theory, de-escalation and RPI skills with demonstrations, discussion and ample hands-on practice. Trainers are consistently described as knowledgeable, approachable, patient and clear, using humour and real-life workplace examples while adapting the pace to individual needs. The refresher helps attendees correct techniques, understand behaviour and feel more confident applying safer, person-centred approaches at work.
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Showing 3,071–3,080 of 4,635 reviews
Very informative course , lots of opportunities for discussion.
Great course. It’s good to have skills refreshed.
Was very pleasant and made it fun and enjoyable
Much better than previous versions which had far too much emphasis on restraint. A shame that it's still included and the trainer mentioned that you're still teaching Maslow's hierarchy. Really guys?? Still, Kirstie's a fine trainer with a humane approach.