Practical, interactive learning is the course’s clearest strength. Attendees value the balance of PBS theory, de-escalation and RPI skills with demonstrations, discussion and ample hands-on practice. Trainers are consistently described as knowledgeable, approachable, patient and clear, using humour and real-life workplace examples while adapting the pace to individual needs. The refresher helps attendees correct techniques, understand behaviour and feel more confident applying safer, person-centred approaches at work.
Generated from recent reviews; may not reflect every review
Showing 2,261–2,270 of 4,374 reviews (5 star)
Jonathon delivered the refresher course very well, enjoyed the day while refreshing on the training we did last year
Jonathan was a brilliant trainer , very engaging , made the course fun and the day flew by ! Would highly recommend
Excellent day! All staff should do this. Many thanks.
Really enjoyed the course today ..was made enjoyable Thank you
Good techniques to use if caught in these situations.