Practical, interactive learning is the course’s clearest strength. Attendees value the balance of PBS theory, de-escalation and RPI skills with demonstrations, discussion and ample hands-on practice. Trainers are consistently described as knowledgeable, approachable, patient and clear, using humour and real-life workplace examples while adapting the pace to individual needs. The refresher helps attendees correct techniques, understand behaviour and feel more confident applying safer, person-centred approaches at work.
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Satisfied and happy to learn about descalate situation
Excellent
Response: Thank you for your comments. We are pleased you had an excellent experience.
I had alot improvement on myself as the trainer explained so well.
God pace, good knowledge. By trainer who understood our environment
A highly competent and concise recapping of essential information.