RRN Level 3 - Positive Behaviour Support & Physical Interventions Reviews

Awesome. Jack delivered day 1 & 2. He was an amazing trainer. Explained and demonstrated primary and secondary physical intervention techniques. Liam delivered day 3 in an equally excellent way. He took explains and demonstrated Tertiary physical intervention techniques with so much emphasis on the technique being the last option and with the sole intention of delivering safety to both staffs and other service users.

Jack delivered day 1 and 2 , Jack taught us desalination which was amazing, Jack engaged and involved all off us and made me feel at ease. Liam was absolutely amazing , kept us on our toes all day , he explained absolutely everything he was doing and why he was doing this , he answered all my questions . The skills I now have has made me feel more confident in the steps I need to take in certain situations. Thanks guys

Jack delivered day 1 and 2 Liam delivered day 3. I have been trained in cpi and other courses before which on reflection are not needed to be so forceful and traumatic in the physical restraint aspect and can be performed in a much more humane way. It is concerning to think that such practices could have put me in danger and would explain why at times staff have become hurt or stated 'the technique did nit work' Jack was calm and reflective. He engaged the group through examples which were down to earth and real. Although it must have been difficult for Liam to walk in to day 3 and then have to lead the group he dud so brilliantly. I may also add that all the staff in this group are new to each other and some are new to care so this was not an established group. Some of us had never met so mat have been harder to engage. Thankyou to both trainer

The training was an excellent experience. It was thoughtfully designed, with clear and practical content that was easy to understand and highly relevant to caregiving. The trainer was knowledgeable, engaging, and approachable, making the session enjoyable and informative. I particularly appreciated the focus on real-world skills and scenarios, which made the training feel meaningful and applicable. Adding more interactive activities also make it even more engaging, but overall, it was a truly valuable and well-delivered session.

Amy was brilliant throughout the training, very professional but also very approachable. Thanks

The training session was fantastic—engaging, informative, and practical. The content was clearly delivered, and I came away with valuable strategies that I can implement straight away.

Amy was exceptionally informative and made the training both engaging and interactive for everyone. Her approach not only made the sessions enjoyable but also fostered new connections among colleagues across different sectors within Horizon.

Amy was brilliant. I don't like training at all but Amy made it bearable. Thanks Amy

“I would like to express my gratitude for the outstanding training provided by Amy Smith Her knowledge, enthusiasm, and ability to make complex concepts simple and engaging were truly impressive. Amy created a supportive and interactive environment, which made learning enjoyable and effective. I particularly appreciated her patience and willingness to address all questions, ensuring everyone felt confident and included. It’s clear she is passionate about what she does and that passion is contagious. I feel much more equipped and motivated thanks to Amy smith efforts. I Highly recommended!” Julia Kashama

The course was perfect , I learned lots of new things like , understand behaviours of concern, factors influencing human behaviour, positive behaviour support, physical intervention, etc The trainer did perfectly I really enjoyed the training Thanks