Practical guidance on de-escalating conflict is the course’s standout strength, with attendees valuing clear advice, varied scenarios and different ways to manage difficult situations. They describe the trainers as knowledgeable, professional, calm and engaging, creating a relaxed, conversational environment with useful discussion and examples. The course is easy to follow, well paced and relevant to highway and public-facing work, giving attendees ideas they can apply in daily roles and helping them recognise potential conflict earlier.
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Showing 51–60 of 127 reviews
Interesting course relevant to what we do on the highway
Brilliant way of providing the course and explained very well.
Brilliant course, brilliant trainer. Would highly recommend to anyone else looking to do the highways conflict resolution course.
Good course , raise your awareness and give you ideas of different scenarios and what to watch out for