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Good refresher on conflict management for all situations where interaction with members of the public is required
Course was detailed in best practice’s to de-escalate angry members of the public or difficult customers. Course trainer was very knowledgeable and good.
Presenter was very professional and explained things efficiently and clearly.
Really good trainer/instructor very professional and had loads of knowledge and a great bloke
Really good and informative course would recommend
Engaging course with lots of examples. Clear and easy to follow advice to de escalate situations and manage conflict.