Practical guidance on de-escalating conflict is the course’s standout strength, with attendees valuing clear advice, varied scenarios and different ways to manage difficult situations. They describe the trainers as knowledgeable, professional, calm and engaging, creating a relaxed, conversational environment with useful discussion and examples. The course is easy to follow, well paced and relevant to highway and public-facing work, giving attendees ideas they can apply in daily roles and helping them recognise potential conflict earlier.
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Showing 61–70 of 127 reviews
Good awareness of potential conflict. Helped cement things already aware ok.
Mike is a class man, knows a lot and very informative about conflicts resolution! Very engaging and flows very well
Really helpful and informative session with our trainer.
Great course. Trainer was excellent easy to listen to and explained things well