Practical guidance on de-escalating conflict is the course’s standout strength, with attendees valuing clear advice, varied scenarios and different ways to manage difficult situations. They describe the trainers as knowledgeable, professional, calm and engaging, creating a relaxed, conversational environment with useful discussion and examples. The course is easy to follow, well paced and relevant to highway and public-facing work, giving attendees ideas they can apply in daily roles and helping them recognise potential conflict earlier.
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The course was taught very well and very easy to follow and understand with helpful information
Trainer was great, very knowledgeable and interesting
Eamon is a great teacher. Learnt everything that we need to know in a calm slow manner.