Resilience and Wellbeing Reviews

Really great and helpful course. Leant alot

Very informative, made me look at my own levels of resilience and how to look after myself.

Helen was engaging and I really enjoyed the course. I realised I’m not as resilient as I initially thought but feel more prepared to spot the signs and deal with situations when they arise.

The content was really informative and eye opening. You think you are resilient until you take this course. Thoroughly enjoyable with a bit of everything even a craft session 😊

Excellent course with lots of useful strategies. Great delivery in a safe and confidential forum. Would highly recommend. Helen has a warm delivery style which instantly puts you at ease.

The Customer Vulnerability team recently took part in resilience training delivered by the fantastic Helen Pettifer. The session was both engaging and insightful, helping us understand why resilience is so important when handling challenging and emotionally demanding calls. Helen shared plenty of practical techniques to help us spot stress, manage our emotions, and stay calm and professional under pressure. One of the highlights was creating our very own resilience boxes — which was great fun and gave everyone a chance to reflect on what helps them recharge and stay positive. The training showed how building resilience boosts wellbeing, confidence, and performance in a fast-paced environment. The skills and strategies we learned aren’t just useful at work; they can also be used in everyday life to manage stress, keep a healthy balance, and respond more positively to life’s challenges. Helen was an amazing trainer who created a relaxed, supportive atmosphere and delivered the session with warmth, empathy, and enthusiasm.

I absolutely enjoyed the training, learnt a lot from the trainer and the colleagues. Thank you so much Helen for making it so interesting and interactive.

Great course

Really good training and very interactive and informative

I thought the training was extremely helpful and very engaging and the length of the training was perfect. I think if it was shorter, key points could have been missed. It has given me helpful tips on how to have conversations with vulnerable customers.