Resilience and Wellbeing Reviews

Helen was extremely kind and allowed the whole room to speak freely about topics within the training that widened our eyes to some of the struggles with customer conversations, how best to tackle it etc From a perspective that my unit is different to the majority of participants, Helen made sure that time was allowed for us to present our challenges, and her expertise gave myself and my colleague in our department fresh ideas of how to become more resillient, be a support network to others and engage professionally with empathy. I would thoroughly recommend this training course to all management and staff in ANY sector as I believe her training isnt just customer focused, but well-being focused to deliver better results to customers and clients. Thank you again helen, I really enjoyed our sessions with you!

Helen was very informative and engaging. I would highly recommend this course.

Brilliant course, thank you Helen!

Brilliant course, Helen was a lovely trainer and made everyone feel very comfortable to have open discussions

Helen always hits the ball out of the park, the sessions flew by as was really engaging and helpful!

Helen was welcoming, very supportive and came across as very empathetic on the call which i felt supported all of us open up more on the session. The tools for our own wellbeing and resilience and also to share with others were fantastic. The circle of control. traffic lights and the table to complete for if this happens- who would you go to... I found those all really useful and have already used this to help another colleague with a team member at work. I liked that we got the workbook before the session to look at and that there was not a powerpoint to follow as it made it feel more personal for this topic. Before and after the sessions we have felt very well looked after from the intro calls/ what could be offered/ the lead up/ what to expect and the follow up afterwards to check in. if i could describe this training it felt like a nice present/ cuddle all wrapped in a bow start to finish.

The course was brilliant, the trainer was incredibly engaging - I came away with lots of new ways to cope with various parts of my job that can be challenging, highly recommend

Helen was absolutely fantastic—engaging, enthusiastic, and incredibly knowledgeable. The content she delivered was brilliant and really resonated with me. I came away with a lot of valuable insights that I can apply in my role. Her delivery style made the session not only informative but genuinely enjoyable. A big thank you to Helen for such a positive and impactful experience!

Extremely helpful training- very engaged throughout

This is the second course I have done with Helen and have really enjoyed it. She is very skilful at steering the conversations while working through the workbook without reading it word for word. I would definitely like to go to another in the future.