The course was fine. I would like to do the intermediate course as well. I tried to book the pivot course first , but it was full. There would have been some value in me undertaking the course first. I am a contract manager - so I feel more able to make requests from the BI team (confidence). I love the amount of breaks we had, it helped me refocus. The booking process was unclear, John did try and be helpful. I suspect that the issues were on my side (NHS authorisation process was confusing in relation to your company). I am sooooo glad to hear that there is a call centre that I can ring is I get stuck, this on going support is extremely helpful - and it allows one to have real confidence going forward. The trainer was clear. It was a fast moving course - but he allowed me to raise bespoke issues - relating to my personal/work related excel challenges. I am looking forward to the pivot course I am taking with you in March 2019.