Level 2 Certificate in Customer Service Reviews

I thought the structure of the course worked very well and was taught to the right level of detail. The sessions were very interactive and there were opportunities for group work. We were also taught how to deal with customer calls or complaints professionally and what skills were needed for this.

Overall, I enjoyed the course. it was very informative. I have gain a lot of knowledge and build on my skills. I feel prepared to take on any challenges with what I have learnt.

This was an engaging and informative session. I appreciated the combination of theory and practical activities, which helped me understand customer service in healthcare. The trainer was approachable and knowledgeable, and I feel more confident about applying these skills in real-life situations. Some additional interactive practice would make future sessions even more beneficial.

The course has been good, excellent balance of getting things done and activities/fun. Alan has been very friendly and encouraging.

Alan is an amazing tutor who adapted in every way possible to meet our ends and made sure we understood everything clearly.

The course was good and I enjoyed it.

The only problem I have with the course is it is in Rochdale which is a good hour away on the bus but was only for 3 weeks so not too bad

This course was very good. It will help for further higher courses and placement.

Carrie was a fantastic engaging and informative tutor however some of the content was very repetitive and could therefore at times be disengaging.

Really good and interactive content so far