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Level 2 Certificate in Customer Service reviews

4.7 (198 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 81–90 of 139 reviews (5 star)

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“

An excellent course and tutor

North West
John W · 31 May 2024
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“

Very happy with the course, Ryan was great throughout the course.

North West
Gordon F · 31 May 2024
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Liverpool
Thomas S · 22 Sep 2026
Liverpool
Keeley C · 22 Sep 2026
Liverpool
Cristiano T · 22 Sep 2026
Liverpool
Odenda N · 22 Sep 2026
Liverpool
Marcel A · 11 Sep 2026
Liverpool
Keeley C · 11 Sep 2026
Liverpool
Thomas S · 11 Sep 2026
Liverpool
Olivia N · 11 Sep 2026