Level 2 Certificate in Customer Service reviews

4.7 (198 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 51–60 of 139 reviews (5 star)

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“

I like Claire she’s lovely and helped me a lot with the customer service and I enjoyed the course

Madi G · 05 Mar 2025
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“

Carrie has been a brilliant teacher. The work is informative and will greatly help in my future career.

James H · 05 Mar 2025
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“

Really enjoyed

Amama Y · 04 Mar 2025
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“

I feel that the course is very well run and presented

Caron L · 04 Mar 2025
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“

Great tutor, engaging and effective teaching.

Haroon H · 04 Mar 2025
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“

Perfect and I’m enjoy

Angel B · 04 Mar 2025
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“

venue good and accessible but lunch access to microwave would be good. good group of people very interactive. professional staff.

Rochdale
catherine s · 10 Feb 2025
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“

Well prepared course with good information and lots of learning opportunities

Rochdale
Nicoleta M · 10 Feb 2025
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“

Trevor has been well presented and patient with each individual meeting everyone’s needs fairly.

Rochdale
Chloe B · 10 Feb 2025
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“

Stuart is the best tutor in the world.

Stockport
Arya A · 27 Nov 2024
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