Level 2 Certificate in Customer Service Reviews

The course gave an insight into customer services, business standards and trying to deal effectively with customers. It was interesting to learn how to be empathetic to a complainant, but without implying the company accepted liability. It was also interesting to see how customer services operate within a business, as someone who has only experienced it as a customer.

I really enjoy the level two customer service course and learn many key knowledge about how to handle customers. it's a good course for them people who will handle too many enquiries customers.

Great course, amazing tutor. learned a lot. thank you.

ive learned different ways of dealing with customers and colleagues within an organisation

a good course that's open and accessible to everyone, it can be a bit overly basic at times, possibly offering optional extra study topics for those ahead in work may help enrich the experience. the tutors where warm and welcoming and i always felt that if i had any issues i could bring them forward and trusted that they would be dealt with appropriately.

I thought the structure of the course worked very well and was taught to the right level of detail. The sessions were very interactive and there were opportunities for group work. We were also taught how to deal with customer calls or complaints professionally and what skills were needed for this.

Overall a very welcoming team and helped me gain confidence to be more professional.

Overall, I enjoyed the course. it was very informative. I have gain a lot of knowledge and build on my skills. I feel prepared to take on any challenges with what I have learnt.

Overall, the contents of this course was stuff I had already learned at secondary school and college. It was a good refresher and did teach me a few new things.

There could have been some minor improvements in how the coursebook was laid out and the types of question it asks. But overall, the content of the course made me fee much more prepared than ever to finally take on a customer service role.