Conflict Management and De-Escalation Skills reviews

4.8 (331 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

Generated from recent reviews; may not reflect every review

Showing 11–20 of 59 reviews (4 star)

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Course was very good but if I decide to run it for my team in 2026, I think it would be better to do it in person with some more role plays to engage the attendees.

Justin M · 16 Oct 2025
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Well presented, good knowledge and relevant examples.

Sean F · 09 Oct 2025
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More consumsr related for my job as opposed to field trips. I work at a visitor site therefore visitor setvices would be useful.

Patricia F · 07 Oct 2025
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It covered every aspect of what we come across on a day to day basis.

helena k · 23 Sep 2025
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A very useful course that can be applied in all aspects of my role going forward.

John A · 17 Sep 2025
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Online trainer simplified the course content punctuated with relevant examples from his own work experience. He used humour throughout which was good and effective.

Liam C · 21 May 2025
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Overall an excellent coarse, well delivered and relevant to my work.

Charlie O · 24 Apr 2025
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Very enjoyable, Jon is a very good communicator with a wide breadth of knowledge on his subject.

Aine L · 21 Feb 2025
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Very worthwhile and informative.

Liam C · 18 Jan 2025
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Hang onto Thom, he's brilliant!

Michael M · 20 Dec 2024
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