Conflict Management and De-Escalation Skills reviews

4.8 (341 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

Generated from recent reviews; may not reflect every review

Showing 181–190 of 293 reviews (5 star)

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“

Great day and enjoyable. Will certainly remember a lot of the course content

Maura R · 22 Mar 2024
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“

Brilliant

Gareth D · 08 Mar 2024
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“

Great course,

Dermot O · 08 Mar 2024
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“

I felt the course was very much geared towards a face to face enforcement role. Not all confrontations are face to face so an extra stem could have been added where observations couldn't be met. I hate leaving on a negative note as i really did enjoy the course. Many thanks

David H · 08 Mar 2024
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“

found the course very information and I think will help me better handle any future conflict situations

tony r · 08 Mar 2024
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“

Very good and informative course. Lots to take forward and add to my toolbox. Thanks very much John.

Sheila B · 23 Feb 2024
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“

Overall excellent

Jason G · 23 Feb 2024
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“

Very interesting course and i felt the time flew. Again John was very engaging and had very interesting stories.

Tom M · 23 Feb 2024
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“

I enjoyed the overall presentation, I have taken a number of points away which I hope will help me in my role

Sandra O · 21 Feb 2024
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“

A very informative afternoon

Eileen H · 21 Feb 2024
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