The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.
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Showing 181–190 of 285 reviews (5 star)
Very good and informative course. Lots to take forward and add to my toolbox. Thanks very much John.
I enjoyed the overall presentation, I have taken a number of points away which I hope will help me in my role
Excellent training, and very personable trainer