Conflict Management and De-Escalation Skills reviews

I thought the scenarios with role play at the end was not very effective - this would have been more useful to people who are not dealing with conflict on a daily basis.

First helpful and realistic course I’ve been on in a long time.

Would definitely recommend and do again. Totally exceeded my expectations

Really enjoyed it and came out with a few new skills and perspectives

Great trainer and course content

i enjoyed the course content and its flow. It was delivered in an open and real world way

Course content was very good and will be useful to take into the investigation aspect of the job

Excellent course.

Very useful

Good to have a course presented who has had real life experience and a good overall understanding.