Conflict Management and De-Escalation Skills reviews

4.8 (341 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

Generated from recent reviews; may not reflect every review

Showing 131–140 of 293 reviews (5 star)

Sort by
“

Great communication and valuable information.

Rachel S · 17 Dec 2024
Helpful review?YesNo
Report review
“

Thoroughly enjoyed the course & it was delivered excellently aswell, thumbs up from me.

Derek H · 04 Dec 2024
Helpful review?YesNo
Report review
“

First helpful and realistic course I’ve been on in a long time.

Patricia O · 02 Dec 2024
Helpful review?YesNo
Report review
“

Would definitely recommend and do again. Totally exceeded my expectations

Emma M · 02 Dec 2024
Helpful review?YesNo
Report review
“

Really enjoyed it and came out with a few new skills and perspectives

Robert C · 29 Nov 2024
Helpful review?YesNo
Report review
“

Great trainer and course content

Brendan K · 15 Nov 2024
Helpful review?YesNo
Report review
“

i enjoyed the course content and its flow. It was delivered in an open and real world way

Shane A · 15 Nov 2024
Helpful review?YesNo
Report review
“

Course content was very good and will be useful to take into the investigation aspect of the job

Billy K · 15 Nov 2024
Helpful review?YesNo
Report review
“

Good to have a course presented who has had real life experience and a good overall understanding.

Tommy R · 08 Nov 2024
Helpful review?YesNo
Report review
“

Very informative

Mary S · 08 Nov 2024
Helpful review?YesNo
Report review