Apart from the hiccup with the first session, the second session was much better and the staff appreciated the extra time to learn and absorb the material. Overall the customer service (especially since there were concerns from the first round) was very good, and the situation was handled very well.
Excellent syllabus and delivery. Trainer took time to get to know all delegates and our work situation. Thorough BLS syllabus covered together plus all individuals questions answered. All delegates said they enjoyed the class, making a serious subject interesting and fun. We all learned something, including those with many years first aid experience. And perhaps the best accolade - although the course was planned as a skills update and refresher event, a late-substitute delegate attended who said had never studied any first aid - through this course Julia coached this colleague from a point of no knowledge through to full competence in just the three hours of this class. Well done.