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Apart from the hiccup with the first session, the second session was much better and the staff appreciated the extra time to learn and absorb the material. Overall the customer service (especially since there were concerns from the first round) was very good, and the situation was handled very well.
Trainer did not bring enough materials for the number of people - should be bringing spares.
The trainers were told the wrong time for the training to start. Confusion with location etc Trainer was told it was for 4 hours training which is incorrect.