Showing 3,001–3,010 of 15,165 reviews
I feel like I am now more informed and more confident in the complexity of complaints
Great training session. Lots to think about for future practice.
Brilliant training, Sue is clearly knowledgeable and passionate about MCA and BI - massive thank you.
good to review previous trust responses as part of the training
Didn't use the course book much and a lot was skipped past. This could be better used and more appropriate. The reviewing a real report and letter was really useful alongside the conversation around it.
Good organisation to the course and detailed looking at different aspects to documentation and record keeping
Excellent trainer who was friendly and professional and very helpful in answering questions!
Course was very well presented. Would have preferred it to be face to face as some tech issues. Would also have liked some more relevant issues to recording from therapist point of view but may need to ask more questions from our managers.
During this training session, working in groups proved to be the most effective approach for encouraging participants to demonstrate and share their understanding with the rest of the team-
I preferred the discussion element’s but overall very good- thank you