Charlotte F, 19 Jun 2025
Really engaging and found all of the case studies really interesting. Not all was directly related to my area but applying the knowledge to wider areas was still really helpful
Regina Y, 18 Jun 2025
On top of course content, Richard also showed us where to look up PD and CPR for specific issues and guidelines we may come across later on.
Suraksha I, 18 Jun 2025
Interactive day - great session. Great activities.
Tanzin S, 18 Jun 2025
It was great to understand the depth of the several negotiation techniques and now utilise those in to our daily life. The session was very interactive and enjoyable.
Victoria B, 18 Jun 2025
Very informative, I now have some confidence to respond to and handle complaints. The Trainer gave us some documents to refer to when required.