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Trainer was easy to talk to and very clear in delivering the training. Thank you
Excellent course. Very well explained and very useful information
In general the 'Effective Comms & De-escalation Skills when dealing with Challenging Customers' course was helpful, but it wasn't really job specific
Very good training. Well engaged and taught the content in an easy way
I found the course very interesting, very relevant and pitched at the right level for NHS complaints handling
Well paced Well delivered Quite technical in places (that is expected) but overall a good course.