Showing 71–80 of 128 reviews (5 star)
Extremely useful and will be able to take back the knowledge to my team to develop our objectives. It has been greatly beneficial for me to be able to have a better understanding of the team I work with, how we work and how we can improve in the future.
Thank you Laurel, excellent day. Felt I learnt so much and can reflect on the past. But also taking forward
Really well balanced course would recommend to others Liked the objective setting - learnt not to use the “to ensure” comment which makes sense
Very interactive course. Occasionally felt like it was directed more for HR staff but on the other hand it can be linked in many ways to clinical work
Very useful and backed up with theorists which was great to have to do further study on
The trainer was passionate about the topic and interacted well with the audience. My eyes and mind have been opened to ‘service improvement’ and it’s measures.
Laurell was clear and concise and hit the important points. I feel I can use what I learned here to help diffuse a very difdicult situation at work
I really enjoyed today’s course and would be interested to know of any others Laurell holds. She kept me captivated throughout the full session.
Good knowledge acquired and delivered in a subtle way that was easy to understand. However the slides and the information were not much detailed you will require to do much research to understand if you want to review it later