Customer Service and Complaint Handling Skills Reviews

George provided a really interesting course - very engaging and informative! Thank you George.

Great course. Very insightful. Thank you

Good overall, covered what I expected to cover. Enjoyed the central brain teaser the most

Very interesting with lots of information to take on board and move forward with. And enjoyable Thank you

Very informative course with lots of opportunities for delegates to engage with each other and the trainer. George was very knowledgeable and engaging.

I believe the course was insightful and interesting. Only thing to note: would be I would have found interesting how to handle certain ‘complaints’ examples - and how to handle or deal with them (the language to use)

George was great and kept us all engaged.

Very good

Highly recommended course, glad to have been selected for it.

Some information within the presentation could be altered to better balance the course e.g. Showing negative and positive sides to situations.