Managing Complaints and Clinical Accountability Reviews

Great course

I’m working in a complaint prone environment (emergency department) of NHS. Therefore, managing complaints and appropriate responding is of pivotal importance to my work. Thank you Steph for the interesting discussion

A very helpful experience

Very useful course. Excellent facilitator.

Very good interactive course

Excellent course for understanding and responding to patient complaints

Very engaging and interactive presentation. Invaluable in learning how to deal with complaints. It has demystified the process and increased my confidence in dealing with complaints.

This highly educative and interactive course is very insightful and I am sure has equipped me to appropriate handle clinical complaints

Excellent course, wonderful presentation. Left feeling more knowledgeable and confident.

Really lovely day with Steph talking about complaints and how to respond. Thank you so much for an enjoyable day! A knowledgeable lady!