Supporting Vulnerable Customers reviews

4.9 (381 reviews)
AI summary of reviews

Attendees particularly value Helen’s expert, compassionate use of personal experience to make vulnerable-customer issues relatable and memorable. They describe sessions as interactive, thoughtfully structured and engaging, combining practical examples, discussions, workbook exercises and useful signposting resources. Her FCA knowledge, empathy and ability to answer questions help participants explore difficult conversations with confidence. Reviewers say they leave with concrete tools, improved awareness and approaches they can apply immediately in customer-facing and wider workplace roles.

Expert facilitationPractical resourcesInteractive learning

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Showing 251–260 of 336 reviews (5 star)

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I found the course very useful and interesting. i have taken many points on board about how i will deal with and support vulnerable customers going forward. Thank you very much.

Lucia S · 21 May 2021
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Response: You're very welcome Lucia and thank you for your feedback. It's encouraging to hear that you have taken so many points on board that will help you with your customer conversations.

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Helen was really engaging and i enjoyed the sessions we had and feel like i have learnt a lot that i can apply to my role at work

Molly H · 21 May 2021
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Response: Thank you Molly for your comments and for your participation in the discussions. It's great to hear that you have taken lots away from the course to apply in your job role.

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Helen presented an amazing training session to us, I was able to broaden my understanding of vulnerability and put this into practise in my day to day job. I have found the training very useful and will definitely apply this

Molly D · 18 May 2021
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Rosemary B · 15 Oct 2026
Keith C · 21 May 2026
kerry n · 21 Jan 2026
Ffion W · 18 Jan 2026
Farhiya I · 13 Jan 2026
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Salman Q · 01 Dec 2025
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Max L · 25 Nov 2025