Supporting Vulnerable Customers reviews

4.9 (374 reviews)
AI summary of reviews

Attendees particularly value Helen’s expert, compassionate use of personal experience to make vulnerable-customer issues relatable and memorable. They describe sessions as interactive, thoughtfully structured and engaging, combining practical examples, discussions, workbook exercises and useful signposting resources. Her FCA knowledge, empathy and ability to answer questions help participants explore difficult conversations with confidence. Reviewers say they leave with concrete tools, improved awareness and approaches they can apply immediately in customer-facing and wider workplace roles.

Expert facilitationPractical resourcesInteractive learning

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Helen was absolutely amazing, she put us all at ease and made sure everyone got their chance to speak and engage in any team discussions. She clearly has lots of knowledge and has given me so much more insight now into customers and also vulnerability in my day to day life. I really enjoyed it and would 10/10 recommend. Thank you Helen!

Amy W · 28 May 2021
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Response: Thank you Amy for your lovely feedback and for your participation in the discussions and activities. It's great to hear that you enjoyed the course and have gained more insight and knowledge on supporting vulnerable customers.

The training was very insightful and varied. It kept everybody engaged and was very interactive.

Philippa W · 28 May 2021
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Response: Thank you Philippa for your feedback. It's great to hear you enjoyed the course and found it insightful. Thanks too for your participation in the discussions.

Really beneficial

Charlotte K · 27 May 2021
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Response: Thanks Charlotte. I'm pleased to hear you found the course so beneficial. Thank you for attending and your participation in the discussions.

Thank you so much. The training was well led, very engaging and gave me a much better understanding of vulnerable customers.

Jonathan D · 26 May 2021
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Response: You're very welcome Jonathan and thank you for your feedback. I'm pleased to hear that you found the course engaging and you now have a better understanding of customers who may be vulnerable.

Helen was brilliant in the way she presented it and the examples she used. I really really enjoyed the course and it was good to have an open discussion on vulnerability and put my ideas forward aswell as hearing others.

jordan b · 26 May 2021
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Response: Thank you Jordan for your lovely comments. As a trainer it's always encouraging to hear you enjoyed the course and discussions. Thank you for all your participation.

Really good engaging training session

Natalie M · 26 May 2021
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Response: Thanks Natalie for your feedback. I'm pleased to hear you enjoyed the training course.

Overall a great session with a fantastic trainer who was easy to communicate with.

Amanda M · 26 May 2021
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Response: Thank you Amanda for your kind comments. It's great to hear you enjoyed the course.

A very helpful session thank you so much

Marion B · 26 May 2021
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Response: You're very welcome Marion and thanks for your feedback. I'm pleased to hear you found the course helpful.

This was my first day back to work after an operation and i have been getting tired in the afternoons, but this training course kept my attention completely & I never felt tired, or distracted. I really really enjoyed it and thought Helen was a brilliant host. I enjoyed every aspect. Thank you. I wish she could do all my training ☺️

Becky H · 26 May 2021
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Response: Thank you Becky for your lovely feedback and for all your participation especially on your first day back. As a trainer it's great to hear you found the course engaging and enjoyable and trust you took lots of key tools and tips away that you can implement in your job role.

Helen was very engaging, knowledgeable and clear. The training was very easy to follow and was also fun and creative to really get everyone thinking. I liked that we were split into individual groups so that we could interact with each other and learn about how things work in different areas of the business and seeing things from someone else's point of view. I have learnt a lot from this training that I will take away with me and use everyday, professionally and personally.

Kate A · 26 May 2021
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Response: Thanks Kate for your kind comments. It's great to hear you found the course interactive and thought-provoking and you enjoyed the discussions. Delighted that you have taken lots away from the course that you can implement in your job role.