An online zoom course doesn't really replace an in-person manual handling course. The trainer did their best, but it's just not the same as being shown in-person.Response : Thank you for your feedback Jamie, I agree the zoom session are not the same as face to face training. The situation currently means we are safer to do zoom sessions in preference to face to face to prevent the spread of infection. Hopefully we can return to regular sessions very soon.
videos not reflective of everyday situations eg. rooms, amount of space you have got to manoeuvre residents.Response : Thank you for your feedback Elle, I agree with you the training videos are not filmed in a customer room, but in a training room. The current situation means we are not able to do face to face training right now, but hopefully it won’t be long before we can return to them