Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 411–420 of 589 reviews (5 star)
Really interesting course delivered by a great bloke.
Brilliant course, Dickie was a great trainer, kept everyone engaged
Really entertaining and enjoyable allowing for the information to stick in my head