Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 411–420 of 626 reviews
Great instructor, has a lot of knowledge about it and knows what he’s talking about,
Great course Dickie Bird……keep up the good work….
Dickie was a top man & top trainer His life experience plus his high levels of intellect was fantastic. I appreciate his awareness & insight he has installed into me today.
Good informative training with an experienced and knowledgeable trainer.